Just a brief thought on companies and how they train employees.
This morning I went to the post office to ship some items for my wife’s baby gift and accessory store, Dimples. I go in several times a week and I almost always pay for and print my postage at home prior to travelling to the post office. Today, when the postal clerk weighed my package it was off by several ounces. At this point two things happened which struck me as odd. First, the clerk looked to her fellow employee and said, “now what”. Then after the fellow employee told her to just put it through and she took my boxes to the back, he turned to me and said, “I’ve seen packages returned for being off by 2 ounces”.
The woman not knowing how to handle my package being off by an ounce upset me, because clearly she had not been trained on how to handle packages which were processed using the online system. The gentleman upset me even more, because he knew there may be an issue and still let me ship.
What a day!
